Terms & Conditions (Online Shop Only)

Mr Charles has in place a guarantee policy to give you that extra peace of mind when placing an order with us.

Mr Charles fully guarantees all garments ordered online with a replacement or full refund policy. You can purchase our products with the safety and assurance that we take pride in our work and that we will look after you.

If you are dissatisfied with the garment and wish to return it for a replacement or refund you must return the garment within 30 days from invoice. It must be in an unwashed, unworn, and unaltered state with its original swing ticket and invoice. Please make sure you clearly state your name, address, and telephone number so that we may contact you.

METHODS OF PAYMENT (Online)

You have the option to pay for your internet order by choosing one of the following convenient payment methods.

Credit Card

For payment using your credit card please fill in the form below.

Phone

You can phone your credit card details through to us in case you do not want to enter the information online.

Please call (07) 5527 3330. You will be connected to our friendly staff who will be able to help you process your order.

DELIVERY (Online)

$5.00 Postage and handling charged to each shipment anywhere in Australia. Please allow 3 to 5 working days for delivery.

DELIVERY (Website)

Generally garments have a lead time of 6 weeks when produced in our factory.

Timing of delivery varies depending on factors such as:

• Fabric availability,
• Is it a stock item.
• Is it made off shore

Please ask your local representative to find out details for your requirements